Refund policy

To initiate a return, contact us within 48 hours of receiving the item for a Return Authorization (RA) number.  Returns must be shipped back to us within five days of the RA being issued. Items must come back to us in the exact same condition they were shipped out (i.e. no additional wear or damage, no modifications to electronics, body, neck, etc.) All manuals, paperwork, tremolo arms, wrenches, etc. must be included or a full credit will not be issued. Any items not conforming to this policy will be subject to a restocking fee up to 25% of the purchase price.

Costs to ship the item back to us are the responsibility of the customer.  Original shipping fees will not be included in the refund.  If free shipping was included in the original order, the cost we incurred to ship the item to you will be deducted from your refund.  There is a 5% restocking fee that covers the cost of original payment processing fees and any work needed to prepare the returned item for sale.  Any exceptions to this policy must be agreed upon by Northwest Music in writing.